The path to growth and prosperity may present differently to others, but there are key fundamentals conducive to the longevity of a store, such as hiring the right team members for the goals you have in mind and maintaining a positive corporate culture. The discussion with Bob and Jose highlighted the task of hiring individuals with skill sets that complement the needs of your store, developing your team for excellence by emphasizing the value of knowledge, and encouraging them along their process of learning.
Additionally, relationship-building with not only your in-house team but also your clients is essential to their advocacy of your business – and is what ultimately broadens your network. Something simple to employ but also easy to forgo is the personalization of your service. Ask thoughtful questions about their line of work or how their last install went. Try to identify a need and offer value – possibly by way of industry insights, installation tips, and, in some circumstances, maybe a business partnership. Managers that are focused on customer support often find many creative ways to be the most helpful and valuable to their clients, and those are the clients that keep coming back.
